What exactly is hard water?

Hard water is defined as containing more than 1 GPG (grain per gallon) of dissolved minerals (usually calcium, magnesium carbonate, and/or manganese).

How can I tell how hard my water is?

You can either have it tested locally or you can send it to us and we will test it for free (hardness only). Send your sample in a tightly sealed plastic container. Be sure to include a contact e-mail address, return address, and if possible, a daytime phone number so we can forward test results.


How do salt-based water softeners work?

A salt softening system works by passing hard water through resin beads. These beads have sodium/potassium ions attached to them and as water comes in contact with them, an ion exchange takes place. Hard mineral ions (typically calcium and/or magnesium) are exchanged with sodium/potassium ions.

Do salt-based systems need regular maintenance?

Yes. With use, the sodium (or potassium) ions are replaced by calcium and magnesium. The resin then needs to be regenerated it can perform the ion exchange once again. “Do 3G-AQUA and 3G-AQUA Plus s need maintenance?” No. 3G-AQUA and 3G-AQUA Plus s use a non-sacrificial alloy to completely eliminate maintenance or the need to purchase consumables.

Why would I want to soften my water?

Soft water greatly reduces the scaling of pipes, faucets, pots, glasses, tubs, etc. You will use less laundry soap, dishwashing soap, hand soap, etc. The water is more pleasant to wash with, and generates less soap scum.

How does water softened with your system differ from that softened with a salt-based system?

softened with a salt-based system tends to have a ‘slimy’ feeling. Some people like this. Our softener eliminates the ‘slimy’ feeling, leaving the catalytically-treated water soft, healthy, and silky-smooth. Many of our customers tell us this is one of our unit’s best features. Once again, it all comes down to personal preference.

Do I need to plumb a bypass around your unit?

No. Water treated with a 3G-AQUA and 3G-AQUA Plus is good for the whole house. “I’ve heard that a salt-softener adds sodium to my water supply. Is this true?” Yes. A salt-based water softener removes the hardness minerals – calcium and magnesium – from water and replaces them with small amounts of sodium or potassium (if you use potassium chloride). 3G-AQUA and 3G-AQUA Plus do not use salt. Therefore, they add no salt or potassium to your water supply or your septic or sewer system.

Should I worry about corrosion from the salt in the water?

Over a period of time water treated with salt-based softeners may corrode iron pipes or exposed steel surfaces. Although most of the metal in a home that comes in contact with salt-softened water is either coated or stainless steel which would be unaffected. No pipes or surfaces are harmed by catalytically treated water.

I read somewhere that drinking soft water may lead to heart disease. Is this true?

medical controversy over what effect, if any, drinking hard or soft water may have on heart disease. It is true that in some areas with naturally soft water, (very little calcium or magnesium) residents seem to suffer more from heart disease. Unlike other systems, 3G-AQUA and 3G-AQUA Plus leave in all the “healthy” minerals that your body needs.

How easy is it to install your 3G-AQUA and 3G-AQUA Plus?

If you’ve done a little plumbing, we think you’ll probably be able to install our softener. Take a look at the basic installation instructions and decide for yourself. With proper fittings a plumber should be able to complete installation in 20-30 min in most cases.

How do I utilize your ‘free technical support’?

Once you have purchased a softener from us, we will give you our technical support phone number which puts you in direct contact with our softener expert.

Can I use more than one of your softeners to increase the ‘grains per gallon’ limit?